Ordering From Dirty Billy

Credit Card Information (Note toVISA card users: Please include the 3-digit "V code" found to the right of your account number on the signature strip of your credit card.)

Please read the Terms and Conditions before scrolling down to the bottom and clicking "Submit"

If at all possible, have someone else measure your head. Use a soft dressmaker's tape, and measure the circumference of your head, just above your ears and brow, where you would want the sweatband to rest. Bear in mind that hats and caps are meant to be worn straight on--not flipped back. Give us your actual head measurement, in inches, without leaving any extra room for comfort or pulling the tape too tightly. Let us know if your head is a "long oval" (if you've had problems in the past with hats feeling tight front and back and loose on the sides, this is likely the case) or if you prefer a looser or tighter fitting hat or cap.

No CODs or purchase orders will be accepted. There will be a $30 charge for any returned checks.

In-stock orders paid by money order, VISA, MasterCard and Discover are usually shipped within a week. Checks will be held three weeks for clearance before your order is processed. See the Shipping and Handling section below to determine the delivery charge for your order.

Unless you are ordering first-class service on a hat you know we have in stock, expect to wait 12 to 16 weeks for your order. Feel free to call us to check availability of specific items before placing your order. As a rule, we do not respond to repeated status checks before the end of the 12- to 16-week period so that Bill can spend his time making hats rather than talking on the phone or writing letters. We thank you for your understanding.

Sometimes our suppliers keep us waiting or other circumstances arise that may delay your order. Please accept our apologies in advance for these few and infrequent delays. Also please understand that our hats and caps are made one at a time to your specifications, and hand-made hats take time. We feel you'll agree that their quality is worth the wait.

If you would like to exchange a hat for another size, style, or color, return it in new condition, let us know what you would like in exchange, and include a check or money order (or your credit card number) for shipping and handling (see Shipping and Handling section below). If you would like a refund, return the hat in new condition with a brief explanation of your dissatisfaction, and we will refund the price of the hat. We do not refund shipping and handling charges. When returning a hat to us, be sure to insure it. Please ship all merchandise to us at the following address:

Shipping and Handling

We ship most orders insured through the United States Postal Service, priority mail.

*Within the Continental United States. Orders east of Nashville must be accompanied by a $15 shipping and handling fee (per order, not per hat). West of Nashville, shipping is $15 for caps, kepis, and other smaller items. The charge to ship larger hats west of Nashville is $20. If you are in doubt, contact us. For overnight delivery, send $35 and note "Overnight Delivery" on your order. Check with us before ordering overnight delivery to see if what you want is readily available. Overnight delivery is not available in all areas. Check with your post office before placing overnight orders.

**Outside the Continental United States. Orders from Alaska, Hawaii, Canada, Europe, and Australia must be accompanied by a $50 shipping and handling fee (per order, not per hat). Overnight delivery is not available outside the Continental United States.

To Order Using VlSA, MasterCard, and Discover

You can mail, phone, email, or fax us your order with the information specified above. Make sure you include your card type, account number, and expiration date. Please include the 3-digit security code found to the right of your account number on the signature strip of your credit card.

Return Policy

Returns must be made within 30 days of receipt of your purchase. Merchandise must be unworn and accompanied by a receipt. We will not accept used merchandise for refund or exchange. If you do not want an item in exchange, your return is subject to a 25% restocking fee. Returns not accompanied by a receipt will be for store credit only. We are not a rental agency.

All prices are subject to change without notice.